Wuxi Jiaqi Textiles Co., Ltd. ("we," "us," or "Jiaqi Textiles") understands the importance of your personal information and is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, share, and protect your personal information (particularly the personal information of individual customers and the contact information of corporate customers), as well as your related rights, when you visit our website https://www.wxjqfz.com/, use our services (including inquiries, ordering, and customer support), and conduct business with us.
This Policy applies to personal information we collect online and offline through our website, email, phone, trade shows, and offline communications.
Please read this Policy carefully. By using our website and services, you consent to our collection, use, and sharing of your information in accordance with this Policy.
1. What Personal Information Do We Collect?
We only collect information necessary to provide you with services, conduct our business, perform a contract, or comply with legal obligations. Information collected may include:
* Contact Information: Name, company name, position, email address, phone number, fax number, mailing address (company address/shipping address/billing address). * Business Information: Inquiry content, order information (product, specifications, quantity, price), purchase history, communication records (emails, phone calls, chat logs), payment-related information (bank account information - used only for payment purposes, typically processed by banks; we may not directly store complete information).
* Website Usage Information: When you visit our website, we may automatically collect information such as your IP address, browser type, device information, operating system, access time, pages viewed, referral URL, and clickstream data through cookies and similar technologies. This information is primarily used to analyze website performance, improve user experience, and ensure website security.
* Identity Information (in specific circumstances): Where identity verification is necessary (e.g., for large transactions or as required by law), we may collect your ID card number/passport number (this is not routinely collected and will only be necessary and explicitly disclosed).
* Other Information Voluntarily Provided: Any other information you provide voluntarily in inquiries, emails, surveys, or customer feedback.
2. How Do We Use Your Personal Information? We process your personal information only on the following lawful bases and for the following purposes:
* Contract performance: processing your inquiries, quotations, and orders; producing and delivering products; managing payments and collections; providing after-sales service (such as handling quality complaints and returns); and fulfilling our business contract with you.
* Legitimate interests: Where reasonably anticipated and not detrimental to your rights and interests:
* Managing customer relationships, providing customer support, and responding to your inquiries and requests.
* Improving our products, services, and website functionality.
* Conducting market analysis, business research, and internal reporting (often using aggregated, anonymized data).
* Preventing fraud and ensuring the security of our website and business operations.
* Sending non-marketing business notifications related to your existing business (such as order status updates and policy change notifications).
* Complying with legal obligations: Meeting legal and regulatory requirements such as accounting, tax, customs, auditing, and anti-money laundering requirements.
* Consent (where necessary): For processing activities that explicitly require your consent (such as sending marketing communications), we will obtain your explicit consent in advance. You have the right to withdraw your consent at any time.
3. How do we share your personal information? We are committed to keeping your information strictly confidential and will only share your personal information as necessary in the following circumstances:
* Service Providers: We entrust third parties to provide services on our behalf, such as:
* Website hosting and maintenance providers.
* Data analytics providers (primarily using anonymized or aggregated data).
* Payment processing providers (banks, payment gateways).
* Logistics and transportation companies (providing shipping documents and delivery information).
* Customer Relationship Management (CRM) software providers.
* Auditing, legal, and consulting advisors.
* We sign strict confidentiality agreements with our service providers, requiring them to process information only in accordance with our instructions and for the purposes described in this Policy, and to implement adequate security measures.
* Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy reorganization, your personal information may be transferred as part of the transaction assets. We will ensure that the transferee continues to comply with this Policy or provide equivalent protection.
* Legal Requirements: We may disclose information as required by law, court order, or government agency, or when necessary to protect the legal rights, property, or safety of us, our users, or the public. * International Transfer (if applicable): In principle, we store and process your personal information within the People's Republic of China. If overseas transfer is necessary for business purposes (for example, if you are located overseas or use an international service provider), we will:
* Strictly comply with Chinese legal provisions regarding the transfer of personal information abroad (such as conducting security assessments and entering into standard contracts).
* Ensure that the recipient provides an adequate level of data protection (through contractual clauses or other legal mechanisms).
4. Personal Information Security
* We implement reasonable and feasible technical measures (such as encryption, firewalls, and access controls) and organizational and management measures (such as employee confidentiality training and the principle of minimum privileges) to protect your personal information and prevent data loss, misuse, unauthorized access, disclosure, alteration, or destruction.
* While we strive to protect your information, no security measures are absolutely perfect. We cannot guarantee the absolute security of internet transmission or storage systems.
5. Storage of Personal Information
* We will store your personal information only for the minimum period necessary to fulfill the purposes stated in this Policy, or for a period determined by legal and regulatory requirements (such as the retention period for financial records) or for dispute resolution purposes.
* After the expiration of the retention period, we will delete your personal information or anonymize it. **How to Exercise Your Rights:**
If you wish to exercise any of the rights listed above, or have any questions or complaints regarding this Policy, please contact us through the following means:
* Email: info@wxjqfz.com
* Phone: +86 18906169801
* Mailing Address: 27-1 Huayuan Road, Gushan Town, Jiangyin City, Jiangsu Province, China
For security reasons, we may ask you to provide identification documents. We will respond to your request within the legally prescribed timeframe (usually 15 to 30 business days).
6. Protection of Minors
Our website and services are primarily intended for business customers and are not designed for minors. We do not actively collect personal information from minors. If we accidentally collect information from a minor, we will delete it as soon as we become aware of it.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in business practices, technological developments, or laws and regulations. The updated policy will be posted on our website and the "Last Updated" date will be updated. We will notify you of significant changes (such as material changes to the purpose, method, or scope of data sharing) through prominent means (such as posting a notice on the website homepage or sending an email). We encourage you to review this policy regularly.
8. Contact Us
If you have any questions, comments, or complaints regarding this Privacy Policy, please contact our Privacy Officer through the following methods:
* Email: info@wxjqfz.com
* Phone: +86 18906169801
* Address: 27-1 Huayuan Road, Gushan Town, Jiangyin City, Jiangsu Province, China
